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Doug Williams is the founder of Doug Williams and Associates (DWA). A results oriented business consultant Doug is experienced in designing and implementing strategic plans and business systems.
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B2B vs. B2C Marketing

Filed under: Blog Marketing, Internet Marketing — Doug Williams @ 6:56 am

This blog entry was posted on September 15, 2007.

How you develop and implement your marketing is fundamentally different for business-to-business (B2B) and business-to-consumer (B2C) customers. They are fundamentally different in how they reach their buying decision. This affects Internet marketing and business blog marketing strategies.

A B2C customer looks at a product and thinks: Do I want this? The B2B customer looks at something and thinks: How does this make sense for the business?

B2C: marketing

  1. Driven by fashion and trends
  2. Personal and impulsive buying
  3. Single step buying process
  4. Shorter sales cycle
  5. Emotional buying decision based on status, desire, or price

The B2C buyer makes a more impulsive decision based on their current need. This includes product, value, cost, and status. Buying is based on a want with a very short decision making time. Most consumers will buy regularly from stores and locations that they like. In that respect, B2C marketing needs to build trust and loyalty with their customers.

B2B marketing

  1. Driven by technological progress
  2. Group decision making.
  3. Multi-step buying process
  4. Longer sales cycle
  5. Rational buying decision based on business value

Perhaps the biggest difference with the B2B buyer is the sales cycle. Usually many people are involved with the decision to purchase something. The business buyer is typically much more knowledgeable about the product than a consumer. Business buyers will often spend much time doing analysis before making a decision.

A company marketing to businesses needs to focus on relationship building and communication using marketing activities that generate leads that can be nurtured during the sales cycle.

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Related posts:

  1. Who are Your Best Buyers?
  2. Do Sale Prices Make your Product Look Cheap?
  3. The 5 Rules of Pricing: Price Psychology
  4. Building Visitor Traffic
  5. Planning your Internet Marketing Strategies

1 Comment »

  1. that’s usefull for me. I wana add that in b2b you sell 1000 items to one in b2c you sell 1 item to 1000

    Comment by b2b — May 12, 2009 @ 2:58 am

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